Thursday, 25 February 2010

Always ask the right questions

The key to good telephone support is to know which questions to ask and then ask them in a way that the customer can understand and give you meaningful answers. Unfortunately language, accent and basic training often prevent remote call centre staff from providing such an effective service. At Windsor IT Services we can help isolate the problem and then ask the relevant questions of the call centre technicians to quickly resolve the problem.

"I was having problems connecting to AOL via my Wireless Router modem and after failing to get any satisfaction from AOL technical support I called on Mike Richardson to assist. He responded promptly and analysed the problem to the stage where he was able to contact AOL Support with clear questions to which he got a satisfactory response and restored my connection.

Mike approaches problems in a calm manner and explains what he is doing in terms which a non expert septuagenarian like myself can understand. While a further problem occurred next day he was able to quickly sort it over the telephone.

His charges are very reasonable and I would trust him implicitly to do a thorough job and have no hesitation in recommending him."

Richard Brown, Windsor

Monday, 22 February 2010

Problem resolution when you're at your wits end!

Don't give up! We can normally fix what seem to be the most insurmountable of problems and put in place regular maintenance activities to help you avoid getting stuck again!

We can help if your machine is running slowly, you can't connect to the Internet, you think you may have a Virus, or want the peace of mind that a regular health check can bring.

Being completely independent we won't try to sell you a new machine when all that is required is a simple fix, nor will we try to persuade you to keep an old machine that is becoming uneconomic to repair.

"Mike is the computer expert equivalent of the best GP; available, helpful,& knowledgeable, solving all my computer problems."

Dr David Murray Bruce, Windsor

Thursday, 18 February 2010

Get yourself on-line!

An on-line presence is essential for any business or club in today's connected world. We can quickly help you establish yourself with an inexpensive yet professional site or blog and advise on how to get yourself noticed!

"Mike always makes time to sort out problems - large and small. He taught me how to set up my own web site and has sorted various queries with practical knowledge. I regard him as my 'personal guru'."

Old Windsor

Wednesday, 17 February 2010

Wireless Network

"Although I like to think I am fairly computer-literate and able to research and set up my own purchases, when it came to buying a new laptop and set up a wireless network at home, I was looking for someone to help me ensure I had thought about everything I needed to and got a good deal. Mike Richardson offered comprehensive, knowledgeable advice about everything I asked - nothing was too stupid! - and helped find the best deals. A friendly, helpful service which I would highly recommend to anyone."

Katy, Eton

Getting the most from your Digital Camera

With a digital camera, computer and printer, you don’t have to be a top photographer to produce good photos. We can advise you on what to buy, how to get the best results from your camera and how to edit and print the photos that you want to keep.

Gone are the days of waiting for your photos at the chemist only to discover that they didn’t work, or that your snaps were the same as everyone else on the family holiday!

It's easy to learn how to straighten and crop photos, adjust the contrast / colour and remove red-eye. Then select only the ones you want to print (at home or at photo-shop), email or share online.

So if you'd like to learn how to make better use of your camera and start editing your photos then why not give us a call!

Replacing your old computer

"Replacement of aging computer, still running on Windows 98. Advice on new hardware/software was excellent. I now have a system tailored to my ability and does everything I ask of it. I will be returning for further updates."

Brian, Windsor

One to One Training and Advice

"Many thanks for your patience Mike with this slow learner and for responding so quickly to my many cries for help both with my computer and the one at my Church. Also for assisting me with the purchase of new equipment. I have recommended you to all my friends."

Janet, Surrey

Problem Fix

"Whenever I am flummoxed by IT gremlins, Mike calmly, efficiently and quickly sorts out the problems; these have ranged from being unable to access my mail, broken connections and ghost printers, to installing new software. I recommend Windsor IT services unreservedly."

Janice, Surrey

Keep your WITS about you

Welcome to the Windsor IT Services blog! You'll find customer comments and useful information about us at WITS, so read on or visit our website for more information. We're here to help with all your computer needs including One to One Training, Impartial Advice, Problem Fix and Digital Photography. Based in Berkshire we cover Windsor, Maidenhead, Slough, Staines, Egham, Ascot and surrounding areas in Berks, Surrey and Bucks. Visit our website to find out how we can help you.