Support With Confidence

Windsor IT Services are proud to be members of Surrey County Council's Support with Confidence scheme.

Support with Confidence is a quality assurance scheme helping people to make good and informed choices when selecting care, or purchasing goods or services, knowing members of the scheme are reliable, trustworthy and understand and can respond to their needs. The scheme is run by Surrey County Council Trading Standards and Adult Social Care services in partnership with Surrey Independent Living Council (SILC).

For more information please visit the Surrey Information Point.

Keep the Cowboys Out

Selecting the right trader is essential and anything that helps keep the cowboys out is great news. Here's a few simple rules to keep you safe.

1. Always do your research - referrals will help, particularly from people you know. Websites such as Buy With Confidence and Which? Local actively monitor and vet traders. Business directories such as FreeIndex actively encourage referrals from customers.
2. Avoid buying from cold callers without doing many extra background checks. Your bank, Microsoft, British Telecom and other companies are unlikely to call you about your computer - just put the phone down on callers purporting to be from these or similar companies.
3. Ensure you know how to contact the trader, use land line telephone numbers wherever possible.
4. Never let someone remotely connect to your computer unless you really know them and never ever if they cold call.
5. Always seek quotes and ask questions. Expect to pay a fair price - something that seems too cheap is likely to be a problem.

Let's keep the cowboys out this Christmas.

www.windsoritservices.co.uk

Keep your wits about you

It's easy to be wise after the event.

Someone who seems genuine calls you to say that they're following up a report that your machine may be infected with a virus, or some newly released software needs to be adjusted, or they're from your bank and they want you to confirm some details about account irregularities.

What do you do - they sound plausible don't they? But remember that you're probably the 100th person they've called today and if they call enough people then just by chance their story will sound convincing to someone.

Whatever you do don't fall into their trap, don't let them remotely logon to your machine, don't part with any information that they may use to steal your identity. Just put the phone down and if they persist call Trading Standards or the Police.

Stay safe online by installing and keeping Internet Security software up to date, but also don't let fraudsters in by following links to their websites or by replying to their email.

Buy With Confidence

Trading Standards

Windsor IT Services

Don't waste your money!

Now I'm not suggesting that every fault can be fixed, or that it's even economic to do so, but it's always worth a try. Often a little more memory, a tidy up of the disk, and a check to make sure that the software is up to date, is all that is necessary. And I always enjoy a challenge!

"My laptop had developed a mysterious fault and I thought I was going to have to replace it. Mike gave me advise regarding the purchase of a new one and checked out prices at several outlets on my behalf. However, not wanting to be beaten, Mike went out of his way to research and finally fix the problem saving me a lot of money!"

Christine Jackman, Englefield Green

Windsor IT Services

Who needs a gym membership?

All you need to keep fit is 5000 leaflets and a good pair of shoes. I know that most of my beautifully crafted leaflets go straight in the bin (recycling I hope), but just now and then, they fall on the mat of somebody who's looking for some help. And that makes it all worthwhile, well that and the free "gym membership".

"We all have problems with our PC from time to time and having tried several other companies unsatisfactorily my attention was drawn to a leaflet drop from Mike Richardson trading as Windsor IT Services. I do not normally respond to this form of advertising as I normally rely upon recommendations but what a find Mike has been superb in sorting out several problems with my system and recently revamped it to split my work and personnel items which allows it all to work so much better. I highly recommend Mike for his prompt and cost efficient service."

Malcolm Morris, Apex Heating, Windsor

Windsor IT Services

Buy With Confidence

I suppose I shouldn't be surprised by the number of times I come across instances where people have been overcharged, supplied with hardware or software they don't need, or persuaded to choose a solution which is just not right for them.

Customers place their trust in you as the "expert" who knows what you're doing, but I'm afraid there are some less than scrupulous traders out there who will simply take advantage.

So it's always encouraging when you find something that will help protect the consumer and also those of us who try to make an honest living. The Buy With Confidence scheme is run by Trading Standards who actively vet and monitor local traders. So avoid the risk and always insist that any traders you use are members of the scheme. We are.

www.WindsorITServices.co.uk

Always ask the right questions

The key to good telephone support is to know which questions to ask and then ask them in a way that the customer can understand and give you meaningful answers. Unfortunately language, accent and basic training often prevent remote call centre staff from providing such an effective service. At Windsor IT Services we can help isolate the problem and then ask the relevant questions of the call centre technicians to quickly resolve the problem.

"I was having problems connecting to AOL via my Wireless Router modem and after failing to get any satisfaction from AOL technical support I called on Mike Richardson to assist. He responded promptly and analysed the problem to the stage where he was able to contact AOL Support with clear questions to which he got a satisfactory response and restored my connection.

Mike approaches problems in a calm manner and explains what he is doing in terms which a non expert septuagenarian like myself can understand. While a further problem occurred next day he was able to quickly sort it over the telephone.

His charges are very reasonable and I would trust him implicitly to do a thorough job and have no hesitation in recommending him."

Richard Brown, Windsor

www.windsoritservices.co.uk

Problem resolution when you're at your wits end!

Don't give up! We can normally fix what seem to be the most insurmountable of problems and put in place regular maintenance activities to help you avoid getting stuck again!

We can help if your machine is running slowly, you can't connect to the Internet, you think you may have a Virus, or want the peace of mind that a regular health check can bring.

Being completely independent we won't try to sell you a new machine when all that is required is a simple fix, nor will we try to persuade you to keep an old machine that is becoming uneconomic to repair.

"Mike is the computer expert equivalent of the best GP; available, helpful,& knowledgeable, solving all my computer problems."

Dr David Murray Bruce, Windsor

www.windsoritservices.co.uk

Problem Fix

"Whenever I am flummoxed by IT gremlins, Mike calmly, efficiently and quickly sorts out the problems; these have ranged from being unable to access my mail, broken connections and ghost printers, to installing new software. I recommend Windsor IT services unreservedly."

Janice, Surrey

Keep your WITS about you

Welcome to the Windsor IT Services blog! You'll find customer comments and useful information about us at WITS, so read on or visit our website for more information. We're here to help with all your computer needs including One to One Training, Impartial Advice, Problem Fix and Digital Photography. Based in Berkshire we cover Windsor, Maidenhead, Slough, Staines, Egham, Ascot and surrounding areas in Berks, Surrey and Bucks. Visit our website www.windsoritservices.co.uk to find out how we can help you.